As an international speaker and consultant, Marilyn Suttle helps professionals improve Customer Experiences and strengthen Leadership.
Marilyn’s specialty is relationship strengthening, developing emotional intelligence, and confidence for breakthrough success. She also facilitates transformational retreats for professional women.
In this exciting and highly engaging interview, Marilyn shares you can turn upset customers into vocal advocates. Her focus is on customer service culture change, resiliency training, and team communication.
Marilyn’s latest bestselling book is called Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan.
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