Ables will be presenting the keynote, “People-Centric Digital Transformation: Using High-Tech to Deliver High-Touch Financial Services.” In this inspirational session, he explains that profit is the pulse of a company, but people are the heart. Able shares what people-centric looks like with case studies highlighting how successful organizations are aligning big data, analytics, processes, collaboration and culture to deliver bottom-line results. Attendees will learn what differentiates companies that struggle with transforming customer and employee engagement from those that experience sustained success. They will leave inspired, informed and full of ideas that will drive change – even transformation – in their organizations.
Ables is the author of “The LUCK Principle: Business Results at the Intersection of People & Profit.” In the book he offers fresh insight and inspiration on how to harness the power of people, process and technology to transform a business into a digital workplace that balances a people-first culture with bottom-line results. The book is available in both paperback and Kindle versions on Amazon at https://www.Amazon.com/dp/B01N0QW5H4.
Geoff Ables, C5 Insight Managing Partner, is a bestselling author, international keynote speaker and consultant. He has over 20 years of consulting experience on topics including the future of work, digital disruption, customer relationship management, social collaboration and big data. Widely regarded as a thought leader on customer and employee engagement, his insights have been seen and heard in dozens of global venues. He founded C5 Insight in 2002 and has consulted with hundreds of companies in a broad range of industries. The firm has twice been named to the Inc. 5000 list of fastest growing companies.
For more information about Geoff Ables and C5 Insight, visit