Geoff Ables, C5 Insight Managing Partner, Was Selected as Keynote Speaker and Workshop Presenter at Customer Experience Innovation and Tech Fest in South Africa

C5 Insight Managing Partner Geoff Ables is delivering a keynote address and is presenting a workshop at Customer Experience Innovation & Tech Fest in Pretoria, South Africa. The event is scheduled for November 12 – 13, 2018 at The Maslow Time Square in Pretoria. The theme of the conference is, “Celebrating the people, technology, ideas and innovation that are literally transforming the way businesses make and keep customers.”

Ables is delivering the keynote address, “Creating a People-Centric Company: 5 Proven Principles for Digital Transformation Success.” Engaged employees are the innovation engines behind next-generation customer experiences. Being people-centric isn’t a new concept, but digital workplace tools that can make it a reality have advanced significantly in recent years. Ables will be sharing what a people-centric organization looks like, with case studies highlighting how big data, analytics, employee engagement, processes, change management, user adoption, and culture have to align. He will also provide proven organizational disciplines that result in better customer and employee engagement. Attendees will leave inspired, informed and full of ideas that will drive change, even transformation, in their organizations.