Anna McGrath: The essential steps for an organization that wants to move beyond emotional intelligence involves education and training which is something that is happening today in most organizations. It’s getting into what I call a brave new world. It’s getting to the place of when we get scared, we are willing to stand up, to move around for maybe fifteen to thirty seconds, to be brave, to change that fear into energy. Fear can be changed in anywhere from thirty seconds to two minutes through simple practices. What I would suggest an organization does is start to have some fun. In the middle of a board meeting when it gets tense, say, “We have a practice to…” and it could be different practices. It could be a one-minute meditation. It could be two minutes of full out exercise, but it has to fit the culture. It can’t be too crazy within the culture, but we do have to move beyond being proper, move beyond being polite, and we’ve got to get down to what it is we’re really trying to create. If we’re trying to create transformation, innovation and invention, we’ve got to be way braver in the way that we communicate, in the way we move and breathe, in the way we shift out fear, sadness, and anger from our individual bodies. If each individual shifts their emotional blockages, I think the whole organization can use whole body wisdom to make intelligent, phenomenal decisions that are going to get the organization to thrive.
Can you share a success story of a company that you worked with and helped?
Anna McGrath: Certainly. I was working with a corporation that was a travel company. It was approximately ten thousand people, and they were looking to really change their business model because so many people wanted to be able to go online and book travel. So, they implemented a self-organizing system. I supported them to select that system, customize that system, and implement it, which once they did, they increased customer satisfaction. They increased front line decision making authority. All of that led to greater ownership, greater responsibility, and higher engagement throughout their travel counselors.
Excellent. Thank you so much.
For more information about Anna McGrath, visit www.wonderworksconsulting.com.