Brad Smith Roofing Receives GAF’s Prestigious 2018 President’s Club Award

Brad Smith Roofing Receives GAF's Prestigious 2018 President's Club Award

Westlake, OH – August 28, 2018: Brad Smith Roofing Co., Inc.

Brad Smith Roofing Co., Inc., of Westlake, Ohio, has received the most prestigious contractor award GAF offers: The GAF President’s Club Award. This highly coveted award recognizes Brad Smith Roofing as one of the “elite of the elite” residential roofing contractors in the United States.

GAF is North America’s largest roofing manufacturer, and only GAF Master Elite(R) Contractors can compete for its residential President’s Club Award. To qualify for this award, a residential roofing contractor must meet specific criteria in at least one out of three different pathways:

• Performance pathway – where contractors focus on giving their property owners the best possible service, quality, and protection
• Reliability pathway – where the contractor has a long history of offering their customers the best quality and protection
• Service pathway – where contractors consistently offer their customers the best protection available in the marketplace.

Brad Smith Roofing has been a GAF Master Elite(R) Contractor since 2003. To become a Master Elite(R) Contractor–a status that less than 2% of roofing contractors nationwide are able to achieve–a candidate must demonstrate proper licensing, maintain insurance (in states that require it), have a proven reputation, and show commitment to ongoing professional training.

“We value our certified contractors for raising the industry standard year after year by installing the best roofing products and systems. Our President’s Club award recognizes only those contractors who have distinguished themselves by the highest standards of excellence, customer satisfaction, and dependability,” says Jim Slauson, GAF’s VP of Certified Program & Services.

The estimators at Brad Smith Roofing have a reputation for knowledge and experience in both roofing and construction. This reputation comes not only from years of accumulated knowledge and first-hand field experience, but also from ongoing learning. “I believe in continuous education because the roofing industry is constantly changing,” states vice president Drew Smith. “Our sales team also excels because of this practice, and our office staff supports the efforts of the estimators and field staff. I expect everyone on staff to maintain a good knowledge base; I encourage cross-training, so that each of us can step out of his or her job description to go above and beyond for our customers.”

Exceptional customer service is a natural extension of the educational atmosphere. “All of us work together to provide timely information to our customers,” explains Smith. “Any consumer expects and deserve quality service, and homeowners have many questions–before and during a project and after it’s completed. Our family business is committed to that quality and service. Customers frequently see our estimators and field supervisors at job sites, monitoring steady progress and answering any homeowner questions or concerns.”

Whether a customer needs a small repair or a completely new roof, the company provides a free estimate and written proposal that exactly target the customer’s needs. The company’s services include residential and commercial roofing and roof repairs, masonry, gutters, copper installation, slate and tile installation, crane rental, roof maintenance, ice and snow removal, skylights, home improvements, business renovations, and emergency storm service. Brad Smith Roofing’s experienced installers work on all types of commercial roofing systems, including built-up, modified, EPDM, rolled, TPO, and metal.

The company’s can-do attitude extends to its neighbors. The company contributes to community projects, such as working with the Boy Scouts and contributing to local home makeover efforts. Adds Smith: “We continue to support, participate in, and raise funds for the Cleveland Walk to Defeat ALS, in honor of our very own Brad Smith.”

An EPA-certified lead-free contractor, Brad Smith Roofing is a member of the National Roofing Contractors Association and the Greater Cleveland Safety Council. It has received the Angie’s List Super Service Award and holds an A+ accreditation with the Better Business Bureau.

In 2018, the company celebrates its 39th year in business. “We are working on some anniversary-themed promotions for our customers to take of advantage of this year,” says Smith. “And our efforts are ongoing in continued growth for employees and innovation in technological tools that can help our staff to be more successful and work more efficiently.”

With an eye toward the future, the company keeps the bar high for customer service. “We’re invested in keeping on the cutting edge of roofing technology,” concludes Smith. “Our family, supporting each other as a team, makes us successful, and our employees and their families are thriving. Quality materials and responsible practices cannot be sacrificed in the interests of ‘getting the job done’–our conviction to these ideals has endured to this day.”


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