And I just want to touch on really quick, as a thank you to our clients for using us, because say they have an old three-tabbed type of shingle on the roof, usually, we’ll upgrade them to an architectural shingle and we’ll upgrade their underlayment. We’ll do whatever we can to put them in a much better position than they were before, not just indemnify them. And that really turns out to be a friendly relationship and becomes a long-term relationship, because there’s always a recommendation coming in from them as time goes on.
Markus: That’s real customer service, and which is what it’s all about. I wish we heard that more in this day and age. It’s fantastic that you’re doing it the right way. So, what inspired you to become a construction contractor, and more specifically, an insurance restoration specialist?
Steve: Well, my partner and I have been close friends since high school, and through the years, we both had our own businesses, we’ve both been entrepreneurs, and we’ve been involved since the beginning in construction, whether working on our own home or families’ homes, the build-outs of our businesses, and new builds for friends and family.
We saw that these storm chasers started to pop up everywhere, and we were kind of watching the industry for a while. We just decided that being really old-school guys who were raised by really old-school parents – his parents were not born here. My mom wasn’t born here, my dad was first generation. We really have old-school values that we truly believe in a handshake deal and do what you say you’re going to do, and do it to the best of your ability.
We just watched what was happening, with a lot of the trade industries in the last many years, just preaching education, we saw this industry lose a lot of craftsmanship and a lot of good old solid values. There was just such a need for it that we couldn’t sit back. We had to get involved and we truly want to make a difference.
Markus: That’s fantastic. I appreciate you sharing that. Can you share a lesson you learned early on that still impacts how you do business today?
Steve: Absolutely. My first company, believe it or not, was a towing company. My partner and I, Marty, we laughed a lot because we had a lot of experiences with our dads especially. We’re lucky both our mom and dads are still together and still alive. And you think back to when I had my towing business and I was only 16 years old. I was riding around and my dad was riding with me. He used to tell me, really instill that “you reap what you sow, the truth is the best way to go because the dark will always come out into the light. Do what you say you’re going to do, and if you’re going to do it, do it right.” He used to preach that in my head all the time.
I remember we had a sign on a wall, something to the effect “The truth will always prevail,” so it’s really the only way to go. That’s how we’ve lived our lives. Just do what you say you’re going to do, stand behind it, do it to the best of your ability, and if you don’t know something, don’t say you know it. Be honest and find the person that’s the expert to help you, because that’s always the best way to go.
Markus: Absolutely. I couldn’t agree more. So what would you say is the most important question homeowners should ask themselves as they consider a roofing contractor or even an insurance restoration contractor?
Steve: Is the company they’re dealing with local? Do they have a vested interest in the community? Do they have the qualifications, and have they gone the extra mile to get the certifications necessary to be the best in their industry?
Markus: Absolutely. Steve, tell me, how can someone find out more about you and RS Five and how you can help?
Markus: That’s fantastic and this has been awesome. Thank you so much, Steve, for taking the time today. You’ve shared a wealth of information and gave a lot of golden nuggets to our readers, so I really appreciate your time.
Steve: Absolutely. Thank you for having me.
Steve started his first company when he was 16 years old and then went on to run a successful automotive center for years. For Steve, its always been about customer service and finding ways to merge business with helping the people in his community.
Steve and his partner and longtime friend Marty, have over 35 years of combined customer service, and business ownership experience. They share core principles of quality over quantity, value over profit, and team over ego. Growing up together in a melting pot of immigrants, they share old school respect and craftsmanship as well as a vast understanding of different cultures, values, and their needs. Continuing education, training, teamwork, and team building is the core foundation in reaching their mission. “Utilizing today’s technology and advanced tools of the trade, play as much of a part of our business as our people.” Steve continues, “Only the best trades-people will work for us and our clients. We will care for every person. We will earn your trust, and we will stand behind our work. This is our promise to you.”
About RS Five, Inc.
RS Five, LLC is a full service, local licensed, certified, bonded general roofing contractor which specializes in forensic residential inspections and insurance restoration. They perform a forensic inspection on residential homes and commercial buildings and they are your advocate making sure your insurance company covers everything. They specialize in detecting damage of all kinds on your home and perform top-quality service to give your family the protection they deserve with a focus on Retail Roofing/Gutters/Siding, Home Insurance Restoration & Home Renovation.